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Fix it yourself, free.

Real steps for passwords, streaming logins, bills and scam texts. Try them first. If you’d rather I do it, your first hour is free.

Start with passwords

First hour free at our first meeting, once per household.

Limited spots. Open 2–3 days a week. Route spots and visits are limited.

2 min

Stop resetting passwords

Let your phone remember them, so the next reset is your last.

1Open your password manager
iPhone: the Passwords app (older iPhones: Settings › Passwords). Android: Google Password Manager (Settings › Google › Autofill, or Passwords).
2Turn on AutoFill
iPhone: Settings › General › AutoFill & Passwords. Android: Settings › Passwords & autofill. Menu names vary a little by phone.
3Save the next reset
Next time you reset a password, tap Save when your phone offers. From then on it fills in for you.
4Say yes to passkeys
When a site or app offers a passkey, accept it. You sign in with your face, fingerprint or screen lock, with no password to forget.

Did it yourself? Great. Want me to do it? First hour free at our first meeting. Book a first meeting

5 min

Most TV login trouble is the wrong email or a device limit.

1Find the right email
Search your inbox for a welcome or receipt email from the service. That’s the email the account uses.
2Use the TV code
On the TV, pick “Sign in with code” or “Use phone.” Open the address it shows on your phone and type the code.
3Check device and household limits
In the app’s account settings, look at devices, profiles and household rules. Sign out old devices you don’t use.
4Reset from your phone
Reset the password in the app on your phone, where the reset email arrives. Then sign in on the TV with the code.

Did it yourself? Great. Want me to do it? First hour free at our first meeting. Book a first meeting

15 min

A short, polite loyalty call, word for word.

1Get your two numbers
Your monthly bill now, and a quote from another provider for the same speed.
2Ask for loyalty
Call the number on your bill and ask for the loyalty or retention department.
3Read the script
Say you want to stay, share the quote, and ask if they can get closer to it.
4Write down the end date
If they offer a new rate, ask when it ends and write it down.

Results vary. Not affiliated with Spectrum or any carrier.

Did it yourself? Great. Want me to do it? First hour free at our first meeting. Book a first meeting

10 sec

Four quick questions before you tap anything.

1Did you expect it?
A surprise message that says urgent, locked, overdue or prize is the big red flag.
2Don’t tap or call back
Skip the links and phone numbers in the message itself.
3Check it yourself
Open the company’s own app, or type their website yourself, and look there.
4Report and delete
Mark it as junk, or forward the text to 7726 (SPAM), then delete it.

Did it yourself? Great. Want me to do it? First hour free at our first meeting. Book a first meeting